Do I need to set up an account to place an order?
Should I set up an Account and if so, what are the benefits?
Absolutely! Opening an account with Reservoir Supply has several rewards including:
How long will it take to receive my order?
A: Most orders are shipped via UPS from warehouse the same business day for orders received before 2:45 p.m. Although we do not guarantee next day delivery, many customers receive their order the next business day if ordered before 2:45 p.m. Most orders are delivered in 1-3 business days if entered after 2:45 p.m. Please be aware that transit times do not include weekends, and deliveries only occur on business days, Monday-Friday.
Will I receive free shipping on my purchase?
Shipping is free for most orders over $75.00. A shipping charge of $10.00 will be applied to orders under $75.00 which will appear on your order at checkout. Some large items, such as furniture, may not be shippable via UPS, and they will incur shipping charges.
For furniture and over-sized items that are not UPS shippable, what are my shipping charges?
Furniture and over-sized items unable to ship UPS receive a $150.00 shipping charge, or a flat 10% charge when the order total exceeds $700.00.
Can I get a discount if I order large quantities of an item, or need a bid price?
Reservoir Supply pricing policy is to provide everyday low prices. However, there may be certain products we’re able to offer volume discounts depending on the items and quantities involved.
Do you charge sales tax on my orders?
Our main headquarters are located in Little Rock, AR, so we collect sales tax on orders placed and shipped in Arkansas. If you are tax exempt, please email your Tax Exempt certificate to email@example.com and we will set you up with a Tax Exempt business account.
Can I cancel an order if I change my mind, or can I add items to an order?
It is possible to cancel or change your order, but the window is very small (less than 30 minutes). Please call 501-952-3108 as soon as possible to see if we can make any changes to your order. Orders are transmitted to our warehouse almost immediately, where they are processed quickly and shipped.
I have an order I need to return. What do I do?
We have a No Hassle return policy, and want you to be pleased with your purchase. Please click Return Policy and Procedure to see detailed information on all returns.
Are all items returnable?
A small number of items are non-returnable. Due to potential fraudulent claims, limited shelf life and safety issues, we DO NOT accept returns on the following items: all dated products including calendars and planners, food and beverages, personal hygiene products, ink and toner cartridges, electronics and certain cleaning supplies. These products will only be accepted in the event of a manufacturer’s defect or error on our part. Opened computer software and any assembled furniture will not be accepted for return.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express and Discover. For your convenience, we also accept payment through PayPal and CashApp. We also accept money orders and cashier’s checks.
Do you accept purchase orders?
We offer payment terms for schools, government agencies, nonprofit organizations, and businesses with great credit. If you would like details on establishing a payment term account, email us at firstname.lastname@example.org.
Who do I contact if I’m having a problem with your website?
We welcome your comments and opinions about our website, and certainly want to know if you are experiencing any problems. Please email us at email@example.com or call us at 501-952-3108 with your issues.